Contact Us

863-946-6200 Member Services (Monday – Thursday 7 AM – 6 PM) & Emergency Services 24/7

844-201-7203 Telephone Payment System (toll free – 24 hours a day)

Moore Haven
26733 US Hwy 27
P.O. Box 519
Moore Haven, FL 33471
Office Hours: Monday-Thursday 7 AM – 6 PM

Lake Placid
214 SR 70 West
Lake Placid, FL 33852
Office Hours: Monday-Thursday 7 AM – 6 PM

Contact Information

To report an outage or discuss detailed account information, please call our office at 863-946-6200. 

Our security measures for divulging information or making changes to your personal account currently prohibit the use of e-mail correspondence. Examples of the type of requests we are unable to provide by e-mail are:

  • Connection or re-connection of service
  • Disconnection of service
  • Changes in the name(s) on the account
  • Detailed account information

Please do not report outages through this contact form.

Form submissions are received by our Member Services Department Monday – Thursday from 7 a.m. – 6 p.m., excluding holidays.