Contact Us

863-946-6200 Member Services (Monday – Thursday 7 AM – 6 PM) & Emergency Services 24/7

844-201-7203 Telephone Payment System (toll free – 24 hours a day)

Moore Haven
26733 US Hwy 27
P.O. Box 519
Moore Haven, FL 33471
Office Hours: Monday-Thursday 7 AM – 6 PM

Lake Placid
214 SR 70 West
Lake Placid, FL 33852
Office Hours: Monday-Thursday 7 AM – 6 PM

Contact Information

To report an outage or discuss detailed account information, please call our office at 863-946-6200.

Our security measures for divulging information or making changes to your personal account currently prohibit the use of email correspondence. Examples of the type of requests we are unable to provide by email are:

  • Connection or re-connection of service
  • Disconnection of service
  • Changes in the name(s) on the account
  • Detailed account information

Please do not report outages through this contact form.

Form submissions are received by our Member Services Department Monday – Thursday from 7 a.m. – 6 p.m., excluding holidays.