Contact Us

Phone
863-946-6200 Member Services (Monday – Thursday 7 AM – 6 PM) & Emergency Services 24/7

844-201-7203 Telephone Payment System (toll free – 24 hours a day)

Contact Information

To report an outage or discuss detailed account information, please call our office at 863-946-6200. 

Our security measures for divulging information or making changes to your personal account currently prohibit the use of e-mail correspondence. Examples of the type of requests we are unable to provide by e-mail are:

• Connection or re-connection of service
• Disconnection of service
• Changes in the name(s) on the account
• Detailed account information

Please do not report outages through this contact form.

Form submissions are received by our Member Services Department Monday – Thursday from 7 a.m. – 6 p.m., excluding holidays.